Terms & Conditions Of Service.

SSS REMOVALS LTD – TERMS & CONDITIONS OF SERVICE

(Domestic Removals, Commercial Removals, Packing & Storage Services)
Effective Date: 01/01/2026
Company: SSS Removals Ltd (“SSS Removals”, “we”, “us”, “our”)
Customer: The person or business booking the service (“you”, “your”)

Digital Acceptance

By accepting a quote or booking our services online, by phone, or by email, you agree to these Terms & Conditions.
You will be asked to confirm acceptance digitally before the move.
A written signature is not required for these terms to apply.

1. Definitions

“Company” means SSS Removals Ltd.
“Customer” means the individual or business entering a contract with the Company.
“Services” means all moving, packing, transport, storage, labour, and related services we provide.
“Quotation” means the written price provided by the Company.
“Crew” means employees or subcontractors working on behalf of the Company.
“Goods” means the Customer’s belongings being moved, packed, or stored.

2. Acceptance of Terms

By booking any of our services (via website, email, phone, or in person), you agree to these Terms & Conditions.
A written contract is not required for these Terms to apply.

3. Services Provided

We provide residential and commercial moving services including:

Packing and unpacking (if requested)
Loading and unloading
Transportation
Storage solutions (short or long term)
Labour‑only services (when agreed in writing)

Only the services listed in your Quotation are included.

4. Quotations and Bookings

4.1 Quotes

Quotes are valid for the period stated. After expiry, a new quote may be issued.

4.2 Booking Confirmation

A 35% deposit is required to confirm your booking.
No booking is secure without a deposit.

4.3 Payment Terms

The remaining balance is due 48 hours before the move, unless otherwise agreed in writing.
We accept credit/debit card, bank transfer, and cash.

4.4 Late Payment

Late payments may delay service delivery.
We reserve the right to:

Apply a £25 admin fee for failed or delayed payments
Charge interest at 4% above the Bank of England base rate
Withhold services or goods in our possession until payment is settled

5. Fixed Fee Services

5.1 Scope

A fixed fee covers only the services detailed in your quote.
Full fixed‑fee terms are available on our website.

5.2 Extra Charges May Apply For:

Additional locations
Extra waiting time
Increased item volume
Extended working hours

5.3 Deposit

Fixed‑fee bookings require a 50% deposit.

6. Customer Responsibilities

6.1 Packing

Unless you have booked packing services, you are fully responsible for ensuring that all items are securely packed, sealed, cushioned, and labelled appropriately before the Crew arrives.

Where the Customer packs their own items:

SSS Removals is not liable for any damage, breakage, loss, or deterioration arising from inadequate, improper, or unsafe packing.
This includes (but is not limited to):
- Insufficient padding or cushioning
- Overfilled or overweight boxes
- Weak, damaged, or unsuitable boxes
- Unsealed boxes
- Unlabelled fragile items
- Items wrapped in unsuitable materials

The Customer accepts full responsibility for the structural integrity of all boxes they pack.

The Company will not open or inspect Customer‑packed boxes.
Claims for damage to Customer‑packed items will not be accepted.
The Company may refuse to move any box or item that is unsafe, excessively heavy, leaking, unstable, or inadequately packed.

If you require professional packing, this must be booked in advance.

6.2 Fragile / High‑Value Items

You must notify us in writing of:

Fragile items (glass, ceramics, electronics, etc.)
Valuable items worth £500+

We are not liable for damage to fragile or high‑value goods not disclosed in writing.

6.3 Fuel Charges

To cover rising fuel costs and long‑distance travel, the following fuel policy applies:

• The first 20 miles of travel (combined outbound and return) are included in the quoted price.

• After the first 20 miles, a fuel surcharge of £1.20 per mile will be added to the final invoice.

• Mileage is calculated using the most efficient route as determined by standard mapping software.

This surcharge applies to:

• Long‑distance moves

• Multi‑location moves

• Return journeys

• Any additional mileage required due to Customer‑requested changes

• The Customer agrees to pay all fuel surcharges in addition to the quoted price.

6.4 Access

You are responsible for ensuring safe, reasonable, and unobstructed access at both the collection and delivery addresses. This includes, but is not limited to:

Clear pathways
Adequate space for manoeuvring furniture
Safe stairways and landings
Suitable parking as close as possible to the property
No obstructions, hazards, or restrictions that impede the Crew’s ability to work safely

If access is restricted, unsafe, or requires additional labour, the following conditions apply.

6.4.1 Long‑Carry Distances

Where the Crew is required to carry items more than 10 metres from the property entrance to the vehicle (or vice versa), a long‑carry surcharge will apply.

• A fee of £1.50 per metre per crew member will be added for distances beyond the first 10 metres.

• Distance is measured from the nearest safe parking point to the property entrance.

• This fee applies at both collection and delivery addresses.

6.4.2 Difficult or Unsafe Access

Additional charges may apply where access involves:

• Narrow hallways or staircases

• Multiple flights of stairs

• Steep, uneven, or unpaved paths

• Gravel, mud, grass, or soft ground

• Lifts that are out of service or too small

• Obstacles requiring additional manoeuvring

Carrying heavy items long distances due to parking restrictions

The Company reserves the right to:

Charge additional labour fees
Charge waiting time if access is delayed
Refuse to move items that cannot be transported safely

6.4.3 Customer Responsibility

You must:

Inform the Company in advance of any access issues
Ensure parking is arranged as close as possible to the property
Ensure pathways, stairways, and entrances are clear and safe
Ensure access is suitable for the size of the vehicle booked

Failure to provide accurate access information may result in:

Additional charges
Delays
Rescheduling
Refusal to move certain items

6.5 Parking

You must arrange suitable parking.
Parking fees, fines, tolls, and congestion charges are added to your invoice.

7. Items We Cannot Move

We do not move:

Flammable, hazardous, or illegal items
Perishable goods
Cash, jewellery, or important documents (unless agreed in writing)
Live animals or plants

8. Cancellation, Rescheduling & Refunds

8.1 General Cancellation Policy
All cancellations must be made in writing (email or SMS).
Verbal cancellations are not accepted.

8.2 Cooling‑Off Period (Remote Bookings Only)
If you booked online, by email, or by phone, you may have a 14‑day cooling‑off period under UK consumer law.
However, if you request the Service to begin within this period, you expressly waive your right to cancel once work has started.
Any work already carried out is fully chargeable.

8.3 Standard Cancellation Charges
The following charges apply to all bookings unless otherwise stated:

7+ days before the move:
Full deposit refund.
3–6 days before the move:
50% of the deposit is refunded.
The remaining 50% is retained to cover allocated labour and vehicle scheduling.
Less than 48 hours before the move:
No refund of the deposit.
The full deposit is retained to cover loss of booking, staff allocation, and operational costs.

8.4 Same‑Day or On‑Arrival Cancellations
If the Customer cancels on the day of the move, or cancels after the Crew has arrived at the property:

The Customer is liable for 100% of the full quoted price, regardless of whether any work has begun.
This covers labour, vehicle allocation, fuel, and loss of business for that day.

8.5 Rescheduling Policy
We will accommodate rescheduling where possible.
However:

Rescheduling within 48 hours of the move date may incur a £30 rescheduling fee.
Rescheduling on the day of the move is treated as a same‑day cancellation (see 8.4).

8.6 Fixed‑Fee Bookings
For fixed‑fee moves:

A 50% deposit is required to secure the booking.
This deposit is non‑refundable if cancelled within 72 hours of the move date.
If cancelled 72+ hours before the move, the deposit may be refunded at the Company’s discretion.

8.7 Refunds for Deposits
Refunds (where applicable) are issued within 7–10 working days to the original payment method.
Administrative fees may apply.

8.8 Refunds for Dissatisfaction
Refunds are not issued based on dissatisfaction alone.
Dissatisfaction does not constitute grounds for cancellation, refund, or compensation unless:

A clear breach of contract is proven, and
The Customer has followed the Company’s Complaints Procedure.

8.9 Force Majeure & Unforeseen Events
If the Service is delayed or disrupted due to a Force Majeure Event (see Section 10), the Customer is not entitled to a refund, discount, or compensation.
The booking remains valid and may be rescheduled.

8.10 Customer Not Ready / Access Issues
If the Customer is not ready at the scheduled time, or if access is restricted:

Waiting time charges apply
The booking cannot be cancelled without charge
No refund will be issued

8.11 Non‑Payment
If payment is not received within the required timeframe:

The Company may cancel the booking
Deposits will not be refunded
The Customer remains liable for any costs already incurred

9. Insurance & Liability

9.1 Insurance Held

We hold:

Goods in transit insurance
Public liability insurance
Employer’s liability insurance

9.2 High‑Value Goods

If your goods exceed £10,000, notify us in writing so we can arrange additional cover.

9.3 Claims

All claims must be made in writing within 48 hours of delivery.
Claims submitted after this period may not be accepted.

9.4 Limited Liability

We are not liable for:

Items packed by the Customer
Pre‑existing damage
Items not securely packed or labelled
Mechanical or electrical failure
Loss due to delays beyond our control

Additional insurance can be purchased on request.

10. Delays and Force Majeure

10.1 SSS Removals will always take reasonable steps to minimise disruption and complete the Service as soon as safely possible. This may include reallocating staff, adjusting routes, rescheduling timings, or using alternative vehicles where available.

10.2 We are not liable for delays, interruptions, or changes to the Service caused by events outside our reasonable control (“Force Majeure Events”). These include, but are not limited to:

Traffic incidents or road closures
Severe weather
Mechanical breakdowns
Industrial action
Illness or staff shortages
Accidents
Police or emergency restrictions
Acts of God
Any unforeseen operational incident

10.3 If a Force Majeure Event occurs:

The Service may be delayed, paused, or rescheduled
The Customer is not entitled to a refund, discount, compensation, or reduction in price
Dissatisfaction arising from delays caused by Force Majeure Events does not constitute grounds for complaint, refund, or claim
Waiting time, overtime, or additional labour may still apply

10.4 This clause is interpreted in accordance with established principles of English contract law relating to force majeure and frustration, including the requirement that parties take reasonable steps to mitigate disruption (as recognised in UK case law such as Davis Contractors Ltd v Fareham UDC [1956]). Nothing in this clause creates liability for delays or disruptions caused by events beyond the reasonable control of SSS Removals Ltd.

10.5 If a Force Majeure Event makes it unsafe or impossible to continue, SSS Removals may suspend or reschedule the Service. This does not invalidate the contract, and the Customer remains responsible for all charges incurred up to that point.

11. Storage Services

11.1 An inventory list will be provided by the client for stored items.
11.2 Storage fees are payable 3 months in advance.
11.3 A 14‑day written notice is required to terminate storage.

12. Subcontracting

We may subcontract work to trusted partners.
All subcontractors must meet our service and insurance standards.

13. Additional Protective Clauses

13.1 Chargeback Misuse Clause

Chargebacks are not permitted for services delivered.
Any chargeback will be treated as non‑payment.
We reserve the right to pursue the full amount via Small Claims Court.
The Customer will be liable for court fees, interest, and administrative costs.

13.2 Behaviour & Conduct

We may stop work immediately if any person at the property is:

Abusive
Threatening
Aggressive
Obstructive

No refund will be issued if work is stopped due to unacceptable behaviour.

13.3 Customer Responsibility to Check Property

You must check all rooms, cupboards, lofts, garages, gardens, and external areas before departure.
Once the vehicle leaves, the move is deemed complete.
We are not responsible for items left behind.

13.4 Driving Customer‑Hired Vehicles

Driving a Customer‑hired van is not included.
If our Crew drives it:

Labour is charged at standard rates
Fuel must be reimbursed
We accept no liability for the vehicle
The Customer remains responsible for insurance

13.5 No Verbal Agreements

Only written agreements are binding.
Crew members cannot amend the contract verbally.

13.6 Photographic Evidence

We may take photos of:

Goods
Access routes
Completed rooms
Property condition

Photos may be used for evidence, insurance, or dispute resolution.

14. Complaints & Dispute Resolution

14.1 All complaints must be submitted in writing to info@sssremovals.co.uk within 7 days of service delivery.
14.2 Damage claims must be submitted within 48 hours, with photographic evidence.
14.3 We will acknowledge complaints within 5 working days and respond within 14 working days.
14.4 Complaints raised through third parties (e.g., PayPal, banks) do not replace our internal procedure.
14.5 We may recommend mediation if a resolution cannot be reached.

15. Consumer Rights

If you book remotely (online/email/phone), you may have a 14‑day cooling‑off period under UK law.
If you request us to begin work before this period ends, you waive your right to cancel once service has begun.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
All disputes shall be subject to the exclusive jurisdiction of the English courts.