Terms & Conditions Of Service.
Digital Acceptance
By accepting a quote or booking our services online, by phone, or by email, you agree to these Terms and Conditions. You will be asked to confirm acceptance digitally before the move. A written signature is not required for these terms to apply.
1. Definitions
"SSS Removals", "we", "us", "our" refers to SSS Removals Ltd.
"Customer", "you", "your" refers to the person or business booking our services.
"Services" means all moving, packing, transport, storage, and related services we provide.
2. Acceptance of Terms
By booking any of our services (via website, email, phone or in person), you agree to these Terms & Conditions. A written contract is not required for these Terms to apply.
3. Services Provided
We provide residential and commercial moving services including:
Packing and unpacking (if requested)
Loading and unloading
Transportation
Storage solutions (short or long term)
4. Quotations and Bookings
4.1 Quotes
All quotes are valid for the time period stated. After expiry, a new quote may be issued.
4.2 Booking Confirmation
A 25% deposit is required to confirm your booking. No booking is secure without a deposit.
4.3 Payment Terms
Remaining balance is due at least 48 hours before the move, unless otherwise agreed in writing. We accept credit/debit card, bank transfer, and cash.
4.4 Late Payment
Late payments may delay service delivery. We reserve the right to:
Apply a £25 admin fee for failed or delayed payments.
Charge interest at 4% above Bank of England base rate on overdue balances.
Withhold services or goods in our possession until payment is settled.
5. Fixed Fee Services
5.1 Our fixed fee covers only the services detailed in your quote.
The one Fixed Fee solution T & C's are available on the link below:
Terms & Conditions – Fixed-Price Moving Service
5.2 Extra charges may apply for:
Additional locations
Extra waiting time
Increased item volume
Extended working hours
5.3 Fixed fee bookings require a 50% deposit to confirm.
6. Customer Responsibilities
6.1 Packing
Unless you’ve booked packing services, you must ensure all items are securely packed, sealed, and labelled.
6.2 Fragile/High-Value Items
You must notify us in writing before the move of any:
Fragile items (glass, ceramics, electronics, etc.)
Valuable items (worth £500+)
We are not liable for damage to fragile or high-value goods not disclosed in writing.
6.3 Access
You are responsible for ensuring safe, reasonable access at pickup and delivery locations.
6.4 Parking
You must arrange suitable parking. Any parking fees or fines will be added to your final invoice.
Parking fees, tolls, and congestion charges (e.g., London Congestion Zone) are the responsibility of the customer.
7. Items We Cannot Move
We do not move:
Flammable, hazardous, or illegal items
Perishable goods
Cash, jewellery, important documents (unless agreed in writing)
Live animals or plants
8. Cancellation and Rescheduling
8.1 Cancellation Refunds
7+ days before move date: full deposit refund
3–6 days: 50% deposit refund
<48 hours: no refund
8.2 Rescheduling
We will accommodate changes where possible. Rescheduling within 48 hours may incur a fee of £30.
9. Insurance & Liability
9.1 We hold:
Goods in transit insurance
Public liability insurance
Employer’s liability insurance
9.2 If your goods are worth more than £10,000, please notify us in writing so we can arrange additional cover (charges may apply).
9.3 Claims
All damage or loss claims must be made in writing within 48 hours of delivery. Claims received after this period may not be accepted.
9.4 We are not liable for:
We take utmost care with all items.
SSS Removals will not be liable for any items packed by the client. If an item is damaged due to inadequate or improper packing by the customer, we will not accept responsibility for the damage.
Limited Liability Applies To:
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Any self-packed boxes or belongings—clients are responsible for ensuring proper packing and protection.
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Pre-existing damage to furniture or fragile items not declared as fragile or valuable.
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Items not securely packed, cushioned, or labeled correctly by the client.
Insurance Add-Ons: Customers can request additional insurance coverage at an extra cost.
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Loss due to delays beyond our control
For more details of our claim and complaint policy read our Customer Complaint & Claims Policy
10. Delays and Force Majeure
While we aim to complete moves on time, we are not liable for delays due to traffic, weather, road closures, mechanical breakdowns, industrial action
Illness or staff shortages
or unforeseen incidents.
If the customer is not ready at the scheduled time, waiting time charges may apply.
11. Storage Services
11.1 An inventory list will be provided for all stored items.
11.2 Storage fees are payable 3 months in advance.
11.3 A 14-day written notice is required to terminate storage and retrieve items.
12. Subcontracting
We may subcontract work to trusted partners. All subcontractors must meet our service and insurance standards.
13. Complaints and Dispute Resolution
Any damage claims must be reported within 48 hours of the move, with photographic evidence.
We will assess all claims fairly and work toward a resolution.
13.1 Please raise any complaints to info@sssremovals.co.uk within 7 days of service delivery.
13.2 If unresolved, we may recommend third-party mediation or dispute resolution.
For more details of our claim and complaint policy read our Customer Complaint & Claims Policy
14. Consumer Rights
If you book remotely (online/email/phone), you may have a 14-day cooling-off period under UK law. If you ask us to start work before this period ends, you waive your right to cancel once service has begun.
15. Governing Law
These Terms are governed by the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the English courts.