Question 1

What areas do you cover?

Accepted Answer

We’re based in Horsham, West Sussex, and proudly serve clients across London, Surrey, Sussex, and the South East of England.

Question 2

Do you offer relocation and removal services beyond the South East of England?

Accepted Answer

Yes, we do! We proudly provide relocation and removal services across the UK, not just within the South East. Wherever you’re moving, our expert team is ready to ensure a smooth and stress-free experience.

Question 3

Do you move on weekends?

Accepted Answer

Yes, we operate 7 days a week, including weekends and evenings. Just ask! Complete our quote form.

Question 4

Do you offer “man and a van” services for small or quick moves?

Accepted Answer

We don’t provide “man and a van” services. Our focus is on delivering tailored,  full removal service  that ensure quality, reliability, and competitive value.

Question 5

Why do I see other SSS Removals websites or pages online?

Accepted Answer

SSS Removals was originally founded in 2011. After a pause during COVID, we rebranded and relaunched in 2025 as a limited company — so you might see some older pages still online. Look for our new logo, new site, and trusted reviews.

Question 6

What’s the difference between a Fixed Price and a Regular  Quote?

Accepted Answer

A Fixed Price is an upfront, all-inclusive fee for standard moves — it includes loading, transport, and unloading within 20 miles. A Regular Quote is tailored to more complex or long-distance jobs and is based on specific requirements like packing, dismantling, or additional stops.

Question 7

What’s included in your Fixed Price Solution?

Accepted Answer

✅ 2–3 professional movers
 ✅ Full loading & unloading
 ✅ Secure transport
 ✅ No hourly rates or hidden fees
It helps you plan and budget with total peace of mind.

Question 8

What isn’t included in the Fixed Price?

Accepted Answer

❌ Packing/unpacking
 ❌ Loft, garden, storage units, annexes unless pre-agreed
 ❌ Furniture disassembly/reassembly
 ❌ Overtime  — £50/hour/crew member

Question 9

Why are you more expensive than a 'man and a van' service?

Accepted Answer

We’re a professional, fully insured removals company with trained staff, well-maintained vehicles, and a commitment to safety and care. Our prices reflect the quality, reliability, and peace of mind you receive — no surprise fees, no shortcuts, and service you can trust. Our fleet is composed of Luton Van with offer better transport for your property.

Question 10

What do you consider when quoting my move?

Accepted Answer

Not all moves are created equal — and neither are moving quotes. 🧾
Ever wondered what affects the price of a move, or why one quote might seem higher than another? Here’s what we consider to ensure your fixed-price quote is as accurate and fair as possible:
✅ What We Consider:
 • 📍 Distance: Whether it’s a few miles or across counties, mileage affects cost — especially beyond our 20-mile fixed-price zone.
 • 📦 Volume & Weight: The size of your home and how much you’re moving matters — more items mean more loading time, more space in the van, and potentially a bigger team.
 • 🗓️ Date & Time: Weekend or peak season (April to September) moves tend to cost more due to demand.
 • 🏢 Access Issues: Stairs, tight entrances, parking restrictions, or long walks from the van all require extra planning and time.
 • ⏰ Additional Services: Packing, dismantling, or reassembly? We’re happy to help, but these add time and labour, which we factor into the cost.

Question 11

Can you help with packing?

Accepted Answer

Yes! We offer full or partial packing services at an extra cost. Let us know what you need — we’ll tailor a package to suit. Request it in the quote form.

Question 12

How far in advance should I book?

Accepted Answer

We recommend booking at least 1–2 weeks in advance, especially during busier times. Peak moving season runs from April to September, so to ensure availability during that period, it's best to book at least 1 month ahead. That said, don’t hesitate to get in touch — we’ll always do our best to fit you in, even at short notice.
Once you have paid your down payment. Your moving date is blocked.

Question 13

Do you dismantle and reassemble furniture?

Accepted Answer

We can — but this is not included in the standard fixed price. If you need this service, please let us know beforehand for an accurate quote and complete our quote form.

Question 14

I need to put my property in storage, How much storage space will I need?

Accepted Answer

That depends on your home size and how much you're moving. As a general guide:
 • 1-bedroom = 35–50 sq ft
 • 2-bedroom = 50–75 sq ft
 • 3-bedroom = 100–150 sq ft
 We’re happy to advise — just ask during your quote

Question 15

Will your team move items from lofts, sheds, or storage units?

Accepted Answer

Only if this has been agreed in writing in advance. Our fixed price does not cover these areas due to access and time requirements. Request a quote.

Question 16

Do you offer house clearance services?

Accepted Answer

No — we do not offer house clearance, as we do not hold an environmental waste licence. If you need this service, we recommend using a licensed waste removal provider. This ensures items are disposed of legally and responsibly, and helps you avoid issues like fly-tipping fines and/or fines.

Question 17

Do you have a checklist to help me prepare for my move?

Accepted Answer

Yes — we do! ✅
We know how overwhelming moving can be, and it's easy to forget the little things. That’s why we’ve created a FREE Moving Checklist to guide you through the process, step by step.
From sorting utilities to last-minute packing tips, it’s all covered — so you can stay organised, reduce stress, and feel in control.
📎 Download it right here [attach PDF] — our way of making your move as Swift, Safe, and Secure as possible.
Because at SSS Removals, we move more than boxes — we move lives.

Question 18

What if I need to move urgently due to personal or domestic challenges?

Accepted Answer

Life can change quickly — and not always on your terms.
At SSS Removals, we understand that some moves aren’t just logistical — they’re deeply personal. Whether you're facing a separation, emergency relocation, or housing crisis, our team is here to support you with discretion, dignity, and a safeguard ethic at every step.
✅ Compassionate & Confidential: We handle urgent moves with care and full respect for your situation.
🛡️ Safeguard Ethic: Our code of conduct ensures your safety, privacy, and wellbeing are always protected.
📆 Flexible Scheduling: If we can help at short notice, we will — it's always worth asking.
💡 Priority Booking Available: A deposit secures your moving date and peace of mind.
🙌 You’re Not Alone: We don’t just move belongings — we move lives, with humanity and heart.

Question 19

Why is my move planned over two days if I need packing and dismantling services?

Accepted Answer

When packing and dismantling are part of your move, we often schedule the service over two days — with packing completed the day before your moving day.
This approach ensures:
 • Proper time and care is taken to protect your belongings
 • Furniture is safely dismantled without delay or stress
 • Moving day runs smoothly, with no last-minute surprises or chaos
It’s all about planning ahead so your move feels calm, well-managed, and in safe hands.

Question 20

What happens if I forget to include some of my belongings when filling out the quote form — and there’s more on moving day?

Accepted Answer

We totally understand — moving is hectic, and sometimes things get missed. But here’s what you need to know:
✅ We’ll assess on the day: If the extra items are minor and don’t affect time or van space, we’ll likely include them without any fuss.
⚖️ If it’s significantly more: More volume means more time, effort, and sometimes additional van space or crew. In this case, we’ll pause, assess the extra load, and discuss any additional cost transparently with you before proceeding.
💡 Why it matters: Your quote is based on the details you provide. The more accurate your inventory upfront, the smoother (and more budget-friendly!) your move will be.
📝 Pro Tip: If anything changes before your move day, just let us know — we’re happy to update your quote to reflect the reality and avoid surprises for everyone.

Question 21

I’m unsure of my moving date — it depends on when I exchange contracts and complete. What should I do?

Accepted Answer

You're not alone — this is one of the most common concerns in home moves.
We understand that exchange and completion dates can shift, sometimes with little notice. That’s why we offer flexible booking options. You can pencil in a preferred moving date with us in advance, and once your dates are confirmed, we’ll do everything we can to secure your slot.
To help you feel prepared:
 • ✅ You can reserve a provisional booking with no pressure.
 • 💳 Paying your deposit secures your spot and gives your move priority in our calendar.
 • 🕒 If your date changes, we’ll work with you to adjust where possible.
 • 📦 We recommend staying in touch with your solicitor or estate agent and keeping us updated along the way.
Tip: During peak season (April–September), dates fill quickly — so if you’re even close to exchange, reach out early to get the best availability.

Question 22

Why is your service “ground-to-ground”?

Accepted Answer

Our standard service is “ground-to-ground”, meaning we collect your items from the ground floor at your current address and deliver them to the ground floor at your new property.
This keeps our pricing fair and predictable. If stairs, lifts, or additional floors are involved, we can absolutely accommodate that — we just ask that you let us know in advance so we can allocate the right team, time, and equipment, and quote accordingly.
Clear expectations = smooth moves.

Question 23

Will my move be cheaper if I’m only going a few miles away?

Accepted Answer

Not necessarily. Even for short-distance moves, the same level of planning, care, loading and unloading effort, and number of crew members is required. While mileage is a small part of your quote, the majority of the cost covers the time, labour, and service quality you receive — which doesn’t change just because the destination is closer.

Question 24

I have pets — what do you suggest to keep them calm during the move?

Accepted Answer

Great question! 🐾
Moving can be just as stressful for pets as it is for people — sometimes more! To help keep your furry friends calm and safe, we recommend:
✅ Arrange Pet Care for Moving Day
 Have a friend, family member, or pet sitter care for your pets away from the action. It reduces stress and keeps them safe from open doors and heavy lifting.
✅ Prepare Their Space
 If they’ll be staying with you, set up a quiet room with their favourite toys, bed, and water bowl. Keep them away from the noise and hustle.
✅ Stick to Routines
 Feed and walk them at their usual times to maintain a sense of normalcy.
✅ Travel Comfortably
 Transport pets in a well-ventilated crate or carrier. Familiar blankets or toys can help ease anxiety during the journey.
💛 Fun Fact: Our team is pet-friendly (we even have Reis, our golden retriever on the crew!) — so we get it. Your pets are part of the family, and we’ll always do our part to keep them safe and stress-free.
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Question 25

I don't see an answer to my question. What should I do?

Accepted Answer

If you can’t find the information you’re looking for, feel free to contact us directly.(https://www.sssremovals.co.uk/contact) We’re happy to assist you personally — and your question might even help us improve this page for future visitors!

07300 341 861

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SSS Removals Ltd.