Frequently Asked Questions

Yes! We offer full or partial packing services at an extra cost. Let us know what you need — we’ll tailor a package to suit. Request it in the quote form.

A Fixed Price is an upfront, all-inclusive fee for standard moves — it includes loading, transport, and unloading within 20 miles. A Regular Quote is tailored to more complex or long-distance jobs and is based on specific requirements like packing, dismantling, or additional stops.

If you can’t find the information you’re looking for, feel free to contact us directly. We’re happy to assist you personally — and your question might even help us improve this page for future visitors!

Our standard service is “ground-to-ground”, meaning we collect your items from the ground floor at your current address and deliver them to the ground floor at your new property.

This keeps our pricing fair and predictable. If stairs, lifts, or additional floors are involved, we can absolutely accommodate that — we just ask that you let us know in advance so we can allocate the right team, time, and equipment, and quote accordingly.

Clear expectations = smooth moves.

We’re based in Horsham, West Sussex, and proudly serve clients across London, Surrey, Sussex, and the South East of England.

Yes — we do! ✅

We know how overwhelming moving can be, and it's easy to forget the little things. That’s why we’ve created a FREE Moving Checklist to guide you through the process, step by step.

From sorting utilities to last-minute packing tips, it’s all covered — so you can stay organised, reduce stress, and feel in control.

📎 Download it right here [attach PDF] — our way of making your move as Swift, Safe, and Secure as possible.

Because at SSS Removals, we move more than boxes — we move lives.

Not necessarily. Even for short-distance moves, the same level of planning, care, loading and unloading effort, and number of crew members is required. While mileage is a small part of your quote, the majority of the cost covers the time, labour, and service quality you receive — which doesn’t change just because the destination is closer.

We recommend booking at least 1–2 weeks in advance, especially during busier times. Peak moving season runs from April to September, so to ensure availability during that period, it's best to book at least 1 month ahead. That said, don’t hesitate to get in touch — we’ll always do our best to fit you in, even at short notice.

Once you have paid your down payment. Your moving date is blocked.

Yes, we do! We proudly provide relocation and removal services across the UK, not just within the South East. Wherever you’re moving, our expert team is ready to ensure a smooth and stress-free experience.

Life can change quickly — and not always on your terms.

At SSS Removals, we understand that some moves aren’t just logistical — they’re deeply personal. Whether you're facing a separation, emergency relocation, or housing crisis, our team is here to support you with discretion, dignity, and a safeguard ethic at every step.

✅ Compassionate & Confidential: We handle urgent moves with care and full respect for your situation.

🛡️ Safeguard Ethic: Our code of conduct ensures your safety, privacy, and wellbeing are always protected.

📆 Flexible Scheduling: If we can help at short notice, we will — it's always worth asking.

💡 Priority Booking Available: A deposit secures your moving date and peace of mind.

🙌 You’re Not Alone: We don’t just move belongings — we move lives, with humanity and heart.

✅ 2–3 professional movers

✅ Full loading & unloading

✅ Secure transport

✅ No hourly rates or hidden fees

It helps you plan and budget with total peace of mind.

We can — but this is not included in the standard fixed price. If you need this service, please let us know beforehand for an accurate quote and complete our quote form.

Yes, we operate 7 days a week, including weekends and evenings. Just ask! Complete our quote form.

When packing and dismantling are part of your move, we often schedule the service over two days — with packing completed the day before your moving day.

This approach ensures:

• Proper time and care is taken to protect your belongings

• Furniture is safely dismantled without delay or stress

• Moving day runs smoothly, with no last-minute surprises or chaos

It’s all about planning ahead so your move feels calm, well-managed, and in safe hands.

Great question! 🐾

Moving can be just as stressful for pets as it is for people — sometimes more! To help keep your furry friends calm and safe, we recommend:

✅ Arrange Pet Care for Moving Day Have a friend, family member, or pet sitter care for your pets away from the action. It reduces stress and keeps them safe from open doors and heavy lifting.

✅ Prepare Their Space If they’ll be staying with you, set up a quiet room with their favourite toys, bed, and water bowl. Keep them away from the noise and hustle.

✅ Stick to Routines Feed and walk them at their usual times to maintain a sense of normalcy.

✅ Travel Comfortably Transport pets in a well-ventilated crate or carrier. Familiar blankets or toys can help ease anxiety during the journey.

💛 Fun Fact: Our team is pet-friendly (we even have Reis, our golden retriever on the crew!) — so we get it. Your pets are part of the family, and we’ll always do our part to keep them safe and stress-free.

❌ Packing/unpacking ❌ Loft, garden, storage units, annexes unless pre-agreed ❌ Furniture disassembly/reassembly ❌ Overtime — £50/hour/crew member

We totally understand — moving is hectic, and sometimes things get missed. But here’s what you need to know:

✅ We’ll assess on the day: If the extra items are minor and don’t affect time or van space, we’ll likely include them without any fuss.

⚖️ If it’s significantly more: More volume means more time, effort, and sometimes additional van space or crew. In this case, we’ll pause, assess the extra load, and discuss any additional cost transparently with you before proceeding.

💡 Why it matters: Your quote is based on the details you provide. The more accurate your inventory upfront, the smoother (and more budget-friendly!) your move will be.

📝 Pro Tip: If anything changes before your move day, just let us know — we’re happy to update your quote to reflect the reality and avoid surprises for everyone.

We don’t provide “man and a van” services. Our focus is on delivering tailored, full removal service that ensure quality, reliability, and competitive value.

That depends on your home size and how much you're moving. As a general guide:

• 1-bedroom = 35–50 sq ft

• 2-bedroom = 50–75 sq ft

• 3-bedroom = 100–150 sq ft We’re happy to advise — just ask during your quote

We’re a professional, fully insured removals company with trained staff, well-maintained vehicles, and a commitment to safety and care. Our prices reflect the quality, reliability, and peace of mind you receive — no surprise fees, no shortcuts, and service you can trust. Our fleet is composed of Luton Van with offer better transport for your property.

Not all moves are created equal — and neither are moving quotes. 🧾

Ever wondered what affects the price of a move, or why one quote might seem higher than another? Here’s what we consider to ensure your fixed-price quote is as accurate and fair as possible:

✅ What We Consider:

• 📍 Distance: Whether it’s a few miles or across counties, mileage affects cost — especially beyond our 20-mile fixed-price zone.

• 📦 Volume & Weight: The size of your home and how much you’re moving matters — more items mean more loading time, more space in the van, and potentially a bigger team.

• 🗓️ Date & Time: Weekend or peak season (April to September) moves tend to cost more due to demand.

• 🏢 Access Issues: Stairs, tight entrances, parking restrictions, or long walks from the van all require extra planning and time.

• ⏰ Additional Services: Packing, dismantling, or reassembly? We’re happy to help, but these add time and labour, which we factor into the cost.

SSS Removals was originally founded in 2011. After a pause during COVID, we rebranded and relaunched in 2025 as a limited company — so you might see some older pages still online. Look for our new logo, new site, and trusted reviews.

Only if this has been agreed in writing in advance. Our fixed price does not cover these areas due to access and time requirements. Request a quote.

You're not alone — this is one of the most common concerns in home moves.

We understand that exchange and completion dates can shift, sometimes with little notice. That’s why we offer flexible booking options. You can pencil in a preferred moving date with us in advance, and once your dates are confirmed, we’ll do everything we can to secure your slot.

To help you feel prepared:

• ✅ You can reserve a provisional booking with no pressure.

• 💳 Paying your deposit secures your spot and gives your move priority in our calendar.

• 🕒 If your date changes, we’ll work with you to adjust where possible.

• 📦 We recommend staying in touch with your solicitor or estate agent and keeping us updated along the way.

Tip: During peak season (April–September), dates fill quickly — so if you’re even close to exchange, reach out early to get the best availability.

No — we do not offer house clearance, as we do not hold an environmental waste licence. If you need this service, we recommend using a licensed waste removal provider. This ensures items are disposed of legally and responsibly, and helps you avoid issues like fly-tipping fines and/or fines.